![]() ![]() ![]() We aim to process all items within 1 week of receiving however during busy periods this may take a little longer. Coils or consumable items are not covered as a whole simply due to the nature of the item.For example dry firing a coil is not covered. Ensure the fault has not arisen from customer misuse.This is the case even if supplied back to us in authentic packaging. Some items are being purchased and switched with good imitation but still fake products which will not be accepted as a return. Check to see if the item is genuine, look and compare to a current item in your store.If possible a receipt for original date of sale, which is used to confirm if the device is within the manufacturers’ warranty period.Call/email to confirm there are items to be returned, this is our standard practice as we can also advise or assist on the phone.Full packaging (including sleeves with serial numbers) including any components provided with the unit i.e charging cables (consumable items are exempt unless fault is present from D.O.P/ Unused condition).An itemised list of items being returned including a description of the fault with each item.Anything outside of this timeframe will not be able to be dealt with by us and we would recommend contacting the manufacturer directly.įirstly we ask you to do your best to resolve any issues you may have with the items in store, as many issues with e-cigarette kits arise from user error or requiring a simple change of coil. These will be put through our normal returns system, If a product specifies that the warranty period is longer than 90 Days, you must contact us prior to returning goods to us so we can ensure they follow the correct protocol. This means that in the first 90 days from date of purchase from us, you are free to return any goods that are found to be faulty from manufacturing defects as described below. We operate a strict returns policy which must be adhered to.Īll products supplied by BKS Tradeline LTD are subject to a 90-Day returns policy. If you have any questions or queries then please contact us either by email or call directly.Īt BKS, in order to process returns we require the following: -ĭue to the increasing amount of non-faulty items being returned & the increasing amount of products being returned which have not been originally supplied by ourselves (Including a percentage of FAKE products). This is the most recent update to the Returns Policy here at BKS Tradeline LTD. ![]() We will update this space as and when we start this service as well.Please read through the following information throughly. Please save all packaging materials and damaged goods before filing a claim. If you received your order damaged, please contact us within 12 hours of delivery to file a claim. ![]() We will be liable for any products damaged or lost during shipping. The tracking number will be active within 24 hours. You will receive a Shipment Confirmation email and/or SMS once your order has shipped containing your tracking number(s). If there is an exception due to the nature of the product, shipping charges for your order will be calculated and displayed at the checkout. Shipping is free on all Prepaid orders worth ₹499 or above. Stay assured, we will always ship your order through the fastest delivery medium available. Delivery of your order might take up to 2-5 working days, depending on your location in India. We use services of India's top logistics & shipping solution. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone. Orders are not shipped or delivered on Sundays or national holidays. Although, It might take longer in unusual circumstances. All orders are usually processed within 1 business day. ![]()
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